This Privacy Policy describes how Ateliease (the “Site”, “we”, “us”, or “our”) collects, uses, stores, and discloses personal information when you visit https://ateliease.com, purchase from us, use our services, or otherwise communicate with us (collectively, the “Services”).
For this policy, “you” means any customer, visitor, account holder, or other person whose personal information is processed through the Services.
Changes to This Privacy Policy
We may update this policy to reflect changes to our practices, technology, Services, or legal obligations. The revised version will be posted on the Site with an updated date and any additional notice required by law.
How We Collect Personal Information
Information You Provide Directly
- Contact details such as name, postal address, telephone number, and email address.
- Order and transaction information such as products purchased, billing and shipping addresses, payment confirmation, and fulfilment status.
- Account information such as login credentials, saved preferences, and account-security information.
- Shopping activity such as items viewed, placed in a cart, saved, reviewed, referred, or purchased.
- Customer-support content such as messages, return requests, photographs, videos, and other information you choose to provide.
Information Collected Automatically
We and our service providers may automatically collect usage information through cookies, pixels, tags, local storage, software development kits, and similar technologies. This may include device and browser information, IP address, approximate location, network information, pages viewed, referring pages, clicks, cart activity, and interactions with advertisements or messages.
Information from Third Parties
- Shopify and other providers that operate the ecommerce platform and customer-account features.
- Payment processors that handle payment and fraud-prevention data.
- Fulfilment, warehouse, carrier, returns, and order-tracking partners.
- Analytics, advertising, social-media, affiliate, and marketing-service providers.
- Customer-support, review, loyalty, referral, and email/SMS providers when those services are enabled.
How We Use Personal Information
- Provide products and Services, process payment, fulfil orders, arrange delivery, manage returns and exchanges, and send transaction notices.
- Create and maintain accounts and remember preferences.
- Provide customer support and communicate about purchases, claims, and service changes.
- Improve the Site, products, customer experience, and business operations.
- Measure performance, understand Site use, and personalize content.
- Send marketing messages and display advertising, where permitted by law and according to your choices.
- Detect, investigate, and prevent fraud, security incidents, illegal activity, or misuse.
- Comply with legal obligations, enforce agreements, and protect our rights and the rights of others.
Cookies and Online Tracking
Cookies help operate checkout, remember actions and preferences, maintain security, analyze performance, and support advertising. Most browsers accept cookies automatically, but you can change browser settings to reject or remove them. Blocking cookies may prevent parts of the Services from working correctly.
Where required, we provide a cookie banner or privacy-preference interface. A browser “Do Not Track” signal may not be recognized unless applicable law requires a response. Other legally recognized opt-out preference signals will be handled where required.
How We Disclose Personal Information
- Vendors that provide ecommerce hosting, IT, cloud storage, payment, fraud prevention, analytics, customer support, fulfilment, delivery, and returns.
- Business and marketing partners that provide advertising, social-media, affiliate, or promotional services.
- Affiliates and entities within our corporate group for legitimate business administration.
- Third parties when you direct or authorize us to disclose information.
- Authorities, advisers, or other parties where disclosure is required by law, necessary to enforce agreements, or needed to protect rights and safety.
- A buyer, investor, lender, administrator, or adviser in connection with a merger, financing, sale, restructuring, or insolvency.
Sensitive Personal Information
We do not use sensitive personal information to infer characteristics about you. We process sensitive information only when necessary, with consent where required, or as otherwise permitted by law.
Third-Party Websites
The Site may link to third-party websites or platforms. Their privacy and security practices are governed by their own notices. We are not responsible for third-party content, accuracy, security, or privacy practices.
Children’s Information
The Services are not intended for children. We do not knowingly collect personal information from children under 16. A parent or guardian who believes a child has provided information may contact support@ateliease.com to request deletion.
Security and Retention
We use reasonable administrative, technical, and organizational safeguards, but no transmission or storage system can be guaranteed completely secure. Avoid sending sensitive information through insecure channels.
Retention periods depend on the purpose for collection, account status, transaction records, legal and tax obligations, dispute resolution, fraud prevention, and enforcement of agreements. Information is deleted or anonymized when no longer reasonably required, subject to legal obligations.
Your Privacy Rights
- Access or know what personal information we hold and how it is used or disclosed.
- Correct inaccurate personal information.
- Delete personal information, subject to legal exceptions.
- Receive or transfer a portable copy where applicable.
- Restrict or object to certain processing.
- Withdraw consent where processing relies on consent.
- Opt out of marketing messages using the unsubscribe method provided.
- Opt out of targeted advertising, sale, or sharing where applicable law provides that right.
- Appeal a decision regarding a privacy request where applicable.
To exercise a right, email support@ateliease.com. We may need to verify your identity and authority before completing a request. We will not discriminate against you for exercising a privacy right.
EEA, UK, and International Users
Where European data-protection law applies, our legal bases may include performance of a contract, compliance with law, legitimate interests, and consent. Personal information may be transferred outside your country. Where required, we use recognized safeguards such as adequacy decisions, standard contractual clauses, or equivalent UK transfer mechanisms.
Complaints
Contact support@ateliease.com if you have a complaint about our privacy practices. Depending on where you live, you may also complain to your local privacy or data-protection authority.
Privacy Contact and Data Controller
Email: support@ateliease.com
Data controller/legal business: [LEGAL BUSINESS NAME]
Postal address: [REGISTERED BUSINESS ADDRESS]