This Shipping Policy explains how Ateliease processes, dispatches, tracks, and delivers orders. Delivery estimates are not guarantees and may be affected by destination, customs, carrier operations, and peak demand.
Order Dispatch
We aim to dispatch orders within 1–5 business days after payment is confirmed.
High-demand periods, address verification, payment review, product availability, or public holidays may extend processing time.
If a parcel has not arrived within 30 business days after dispatch, you may request a full refund, subject to tracking and address verification.
After Dispatch
After an order enters shipping, it can no longer be cancelled or materially changed.
If you no longer want the order, allow delivery to complete and then request a return under the 30-day Refund & Returns Policy.
Return shipping for unwanted items is normally paid by the customer.
Direct and Lower-Handling Fulfilment
Some orders are shipped directly from the manufacturing or fulfilment partner that holds the product. This can reduce duplicate warehouse handling and unnecessary transport while allowing us to offer a wider product range.
Items from the same order may occasionally arrive in separate parcels with separate tracking numbers.
Estimated Delivery Times
- United States: 7–20 business days
- Canada: 7–20 business days
- United Kingdom: 8–14 business days
- Australia: 10–16 business days
- New Zealand: 10–16 business days
- Rest of the world: 10–20 business days
- The estimate displayed at checkout should be treated as the most relevant estimate for your destination. Customs delays and remote-area delivery may add time.
Priority Processing
Priority Processing, when offered, moves an order forward in the fulfilment queue. It can reduce warehouse handling time but does not change the courier service or transit speed after dispatch.
Insured Shipping
When Insured Shipping is purchased, the order is protected under the coverage shown at checkout in the event of confirmed loss or theft during transit.
If a covered parcel is missing, contact support@ateliease.com. After carrier verification, we may send a replacement or provide another remedy stated in the purchased coverage.
Tracking
After dispatch, we will send the available tracking number to the email address used at checkout.
Tracking data may take 24–48 hours to appear after the carrier receives the shipment.
Keep your order number and use the tracking page linked in your dispatch confirmation.
If Your Parcel Has Not Arrived
- Check whether the estimated delivery window has passed.
- Verify the shipping address in the order confirmation.
- Check around the property and ask household members, neighbours, reception, concierge, or parcel-locker staff.
- Contact the local carrier using the tracking number.
- If the parcel is still missing, email support@ateliease.com so that we can request a carrier investigation.
Delivery Instructions and Address Accuracy
Provide the complete apartment or suite number, building name, gate or door code, and a reachable telephone number where relevant.
Carriers deliver according to the address printed on the label. Missing information can cause delays, failed delivery, return, or disposal.
If you notice an error after ordering, email support@ateliease.com immediately. We may be able to update it before fulfilment, but changes cannot be guaranteed after dispatch.
Customs, Duties, and Import Taxes
International orders may be subject to customs duties, import taxes, brokerage, or local handling charges unless checkout expressly states that these costs are included.
The customer is responsible for charges imposed by the destination country. Refusing delivery because of customs charges may be treated as a refused delivery under the Refund & Returns Policy, subject to applicable law.
Refused or Uncollected Delivery
A refused or uncollected parcel may be marked Return to Sender. Some carriers do not physically return international parcels and may dispose of them.
Where the original goods cannot be recovered, a refund may not be available. We will review the circumstances, carrier records, and applicable law before deciding the remedy.
Shipping Support
For shipping questions, address corrections, or delivery investigations, email support@ateliease.com and include your order number.